As anyone in sales or marketing knows, the customer purchase journey is no longer linear. Companies need to personalize the shopping experience and create a seamless omnichannel journey to keep up with today’s consumers. Configure, price and quote (CPQ) software is one way to do this. CPQ software allows companies to quickly and easily configure, price, and quote products and services. Keep reading to learn more about the benefits of CPQ in sales and marketing.
What is CPQ software?
CPQ software, or a CPQ solution, stands for configure, price, and quote. It is a sales and marketing tool that helps organizations improve the efficiency and accuracy of their sales process, regardless if the organization has a complex product or complex configuration. CPQ software helps reduce the time it takes to create a quote, make it easier for customers to understand what they’re buying, and ensure that the price quote is accurate. In addition, CPQ software can also be used to create marketing materials.
Marketing materials are any document or item that you create to help promote your business or product. This can include anything from a simple business card to a complex marketing plan. Marketing materials aim to inform potential customers about your business or product, what it does, and why they should buy it.
What are the benefits of CPQ software?
Organizations that use CPQ report improved customer satisfaction, increased sales efficiency, and reduced costs. In particular,
by providing a fast, easy, and accurate way to configure products, CPQ software can improve customer satisfaction and reduce the number of returns. By automating the product configuration process, CPQ software can free up sales reps’ time to focus on more critical activities, such as building customer relationships and closing deals. CPQ software can also reduce the time and resources needed to configure products, leading to cost savings.
How do you set up CPQ software?
The best way to set up CPQ software will vary depending on the specific needs of your business. However, some general tips can help you get started. First, you’ll need to decide which areas of your business you want to cover with CPQ software. Common areas that companies use CPQ software to streamline include sales processes, product configuration, and pricing. Once you’ve narrowed down which areas you want to cover, you’ll need to decide which features you need in your CPQ software.
Standard features include creating product configurations, applying discounts and special pricing, and tracking orders. Once you’ve decided on the features you need, you’ll need to find the right CPQ software for your business. Several options are available, so research and find the software that best suits your needs. Once you’ve installed the software, you’ll need to configure it to match your specific business processes. This will likely require some customization, so be prepared to work with the software developer to get everything set up the way you want.
Once everything is set up, you’ll need to train your team on how to use the software. This can take some time, but it’s worth it in the long run to have a team that is efficient and knows how to use CPQ software to its full potential. Following these tips should help you set up CPQ software for your business.
How do you troubleshoot CPQ software?
When troubleshooting CPQ software, there are a few key things to remember. First, always check the system requirements to ensure your computer and software are compatible. Next, make sure you have the latest version of the software installed. If you’re having problems with a specific feature, check the software’s help files or online support for troubleshooting tips. You can also contact the software vendor’s customer service department for assistance.
If the software is still not working correctly, you may need to uninstall and reinstall it. If that doesn’t work, your last option is to restore your computer to its factory settings. However, back up all your important files and data before you do that.